Refund policy

Return Window

SupplyPax accepts return requests submitted within 30 calendar days of delivery. Please contact us within this period to request a return. Requests submitted after the return window may not be accepted.

Return Conditions

Returned items should be unused and undamaged, with the original packaging and included accessories retained whenever possible. All returns are subject to review to determine eligibility for a return or refund.

If an item arrives damaged, defective, or different from what you ordered, please contact us promptly with your order number, a description of the issue, and relevant photos so we can review the matter.

How to Request a Return

Please contact SupplyPax customer support before sending an item back. Our team will provide instructions for your return request. Do not send an item back without first confirming the return arrangements with us.

Please include the following information in your request:

  • Your order number.
  • The name of the item you wish to return.
  • The reason for the return.
  • Relevant photos if the item is damaged, defective, or incorrect.

Our customer support team will review the information and explain the applicable next steps and return arrangements.

Return Shipping Costs

  • Returns for personal reasons: If you return an item because you changed your mind, ordered the wrong item, or no longer need it, you are responsible for the return shipping costs.
  • Returns due to product issues: If an item is verified as damaged, defective, or incorrectly shipped, we will review the circumstances and cover reasonable return shipping costs where the issue is confirmed to be our responsibility.

Please contact customer support to confirm the return method and arrangements before shipping an item back.

Refunds

After the returned item is received and inspected, eligible refunds are generally initiated within 5–10 business days and issued to the original payment method.

The time it takes for the refund to appear in your account may vary depending on your payment provider, card issuer, or financial institution.

Exchanges and Product Issues

If you receive an item that is damaged, defective, or different from what you ordered, please contact us promptly. Include your order number, product details, a description of the issue, and relevant photos so we can review the situation and advise you on the available resolution.

Any exchange or alternative resolution will be confirmed based on the circumstances and the specific order.

Restocking Fees

SupplyPax does not charge restocking fees.

Contact Us

For return requests, refund inquiries, or product-related concerns, please contact us using the details below.

  • BRAND: SupplyPax
  • LEGAL COMPANY NAME: Shenzhen Star Wall Information Technology Co., Ltd.
  • OWNER / REPRESENTATIVE: Yuxuan Zhu
  • CUSTOMER SUPPORT EMAIL: [email protected]
  • SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)
  • Customer Support Phone: +86 13536941000
  • WEBSITE: https://supplypax.com
  • BUSINESS ADDRESS: Room 2306G11, Building A, Galaxy Century, No. 3069 Caitian Road, Gangxia Community, Futian Subdistrict, Futian District, Shenzhen, Guangdong, China